Immediately after successfully submitting the claim request:
- laptop You will receive a complete notification on your screen
- phone_android Aviva's confirmation message (SMS) will be sent to the registered phone number
- emailFor Hospitalization/Surgical benefits, Aviva will send a response letter within five business days
- emailFor Death/Critical Illness/ TPD benefits, Aviva will send a response letter within seven business days
Note: The response period is only applicable when the claim document is fully and properly submitted. In case of additional documents, we will send a letter via the address provided on the contract