Tin tức Aviva

Tin tức Aviva

CHANGE OF CONTACT CENTER

To continue improving the quality of customer services, Aviva Vietnam would like to announce the change of our Customer Service Hotline as follows:

- From June 1st, 2019 the official Customer Service Hotline will be 1900 633 369 - The new hotline charges 1000 VND/minute for all incoming mobile phone and fixed phone numbers 

- The current hotline of (024) 3724 6699 will cease service from June 1st, 2019 

Below are the integrated customer support features of the new Customer Service Hotline 1900 633 369: 

- Customers can press 1 to request Customer Service Agent to call back on the next working day if the line is busy 

- Customers’ repeated incoming phone number but fail to connect will be saved so the Customer Service Agent can call back 

- Call history will be integrated with the customer database for easier referencing and better customer care services 

Sincerely, 

Aviva Vietnam

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